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99.9%
Uptime Guarantee
(1.) Coverage
This 99.9% uptime guarantee applies to any SpiritHost client in good financial
standing with SpiritHost at the time of a service outage.
(2.) Service Level
SpiritHost endeavors to have the content of your web site available for
http access by any party in the world 99.9% of the time.
(3.) Credits
In the event that your web site is not available for more than 99.9%,
SpiritHost will credit the following month's service fee as follows. For
any shared hosting client, such credit shall be retroactive and shall
be as calculated below and as measured 24 hours a day in a calendar month,
with the maximum credit not to exceed the monthly service charge for the
affected month.
| Monthly
Uptime |
Credit |
| 95% to
99.8% |
25% |
| 90% to
94.9% |
50% |
| 89.9%
or below |
100% |
For managed dedicated server
customers if the uptime is between 98.9% and 99.9% for any particular
month the credit shall be retroactive and equivalent to the difference
between the guaranteed level of availability of the customer's services
during the month and the calculated actual level of availability of the
customer's services, multiplied by the actual charges incurred by the
customer for the services during that month period. In addition, for managed
dedicated server, customers may be entitled to additional credits as calculated
below and as measured 24-hours a day in a calendar month, with the maximum
credit not to exceed fifty percent (50%) of the monthly service charge
for the affected month.
| Minutes
of continuous downtime |
Credit |
| 60 |
25% |
| 5+ 60
minute intervals |
50% |
In order for you to receive
a credit on your account, you must request such credit within ten (10)
days after you experienced the down time. You must request credit by sending
an electronic mail message to
.
For security, the body of this message must contain your account number,
the dates and times of the unavailability of your website, and such other
customer identification requested by SpiritHost. Credits will usually
be applied within sixty (60) days of your credit request. Credit to your
account shall be your sole and exclusive remedy in the event of an outage.
(4.) Restrictions
Credits shall not be provided to you in the event that you have any outage
resulting from (1.) scheduled maintenance as posted from time to time
at SpiritHost, (2.) your behavior or the performance or failure of your
equipment, facilities or applications, or (3.) circumstances beyond SpiritHost's
reasonable control, including, without limitation, acts of any governmental
body, war, insurrection, sabotage, embargo, fire, flood, strike or other
labor disturbance, interruption of or delay in transportation, unavailability
of interruption or delay in telecommunications or third party services,
including DNS propagation, domain name registration / transfer, failure
of third party software or hardware or inability to obtain raw materials,
supplies, or power used in or equipment needed for provision of your web
site, or (4.) a client breaking any item in SpiritHost's "terms and
conditions of use" causing a machine to fail as a result.
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30 Day Money Back Guarantee
At SpiritHost
customer satisfaction is our main priority! Each of SpiritHost's
services carries a 30 day money back guarantee. If you are not completely
satisfied with our services within the first 30 days of usage you will
be given a full refund of the monthly fees excluding setup fees, addons,
overages, or Network Solutions domain registration. Setup fee will be
retroactively charged if waived or discounted in the original charge.
Setup fees are only refundable if the account order is canceled prior
to activation. You must go to Cancel
Account Form and fill out all applicable fields within the first 30
days following activation. No refund is available after the 30th day.
All cancellations must be received through our web site as per the deadlines
indicated. Phone requests will not constitute acceptance of any cancellation.
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